UJET is propelling customer experience into the modern age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises including Google, Instacart, Green Dot Corporation, and iZettle, a PayPal service, to automate contact center processes and provide superior experiences that drive higher customer satisfaction.
Uptycs provides a SaaS and on-prem SQL-powered security analytics platform for security analysts, site reliability engineers, incident response teams, and IT professionals to observe and secure their productivity endpoints (macOS, Windows), server endpoints (Linux, containers) and cloud providers (AWS). By modeling the domain of endpoint and cloud security using relational database techniques and real-time pipeline processing, Uptycs provides an innovative security observability platform for accelerated time to insight. A growing number of enterprises are using Uptycs SaaS and on-prem for comprehensive security visibility at scale. Common use cases include intrusion detection, incident investigation, and audit and compliance.
Adverity is a data intelligence platform enabling data-driven marketers to reduce complexity and deliver value by translating data into actionable insight. By automating the integration of hundreds of data sources, the Adverity’s platform provides a single view of marketing performance across the business, revealing the tangible business impact of marketing activities and uncovering real-time opportunities to automate growth, using AI.
Podium is a customer messaging platform that enables companies with a local presence to connect with their customers at critical touchpoints to help them strengthen their business. By facilitating millions of customer interactions, such as driving customer-generated online reviews and providing improved customer messaging tools, Podium serves more than 45,000 local businesses in the United States, Canada and Australia.
CircleCI is the leading continuous integration and delivery platform for software innovation at scale. With intelligent automation and delivery tools, CircleCI is used by leading engineering teams to reduce the time from idea to execution. Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is a venture-backed company.
Clari’s Revenue Operations Platform helps B2B organizations increase win rates, shorten sales cycles and improve forecast accuracy by using AI and automation to create full funnel accountability across go-to-market teams. Clari is used by hundreds of sales, marketing and customer success teams at leading B2B companies including Qualtrics, Lenovo, Adobe, Dropbox, and Okta to drive pipeline, improve productivity, forecast revenue and reduce churn. Clari harvests and analyzes activity signals from dozens of different business systems, including email, calendar, CRM, marketing automation, and others to transform revenue operations to be more connected, efficient, and predictable.
monday.com is a team management platform designed to connect people to processes while creating an environment of transparency in business. As a web-based SaaS company, monday.com facilitates a more efficient and intuitive way to manage teams and entire operations.
Side transforms high-performing agents, teams and independent brokerages into successful businesses and boutique brands that are 100 percent agent-owned. Side exclusively partners with the best agents, empowering them with proprietary technology and a premier support team so they can be more productive, grow their business and focus on serving their clients.
Highspot gives businesses a powerful competitive advantage to have more relevant buyer conversations and achieve revenue goals. Through AI-powered search, analytics, in-context training, guided selling, and 50+ technology integrations, the Highspot platform delivers enterprise-ready sales enablement in a modern design that sales reps and marketers love.
AllyO is an AI technology company with a simple mission – make recruiting delightful and efficient for everyone. It addresses the traditional inefficiencies of lost applicants and conversions by utilizing deeply conversational AI to fully automate an end-to-end recruiting workflow. AllyO is used by Fortune 500 enterprises that have experienced a 2+X increase in applicant capture and conversion rate, significantly greater application completion rate and reductions in cost- and time-to-hire.
Exabeam is the Smarter SIEM™ company. Exabeam empowers enterprises to detect, investigate and respond to cyberattacks more efficiently so their security operations and insider threat teams can work smarter. Security organizations no longer have to live with excessive logging fees, missed distributed attacks and unknown threats, or manual investigations and remediation. With the Exabeam Security Management Platform, analysts can collect unlimited log data, use behavioral analytics to detect attacks, and automate incident response, both on-premises or in the cloud.
Assets Under Management
We look for companies with demonstrated product and market fit and revenue momentum.
This generally means you have at least $5 million to $10 million (or more) in annualized revenue and a record of strong returns on sales and marketing investments.
We typically invest $10 to $50 million (with flexibility to invest less or up to $100 million) as part of our initial investment. We have substantial additional capacity for follow-on investments.
We prefer to lead financing rounds in which we initially participate; although we will consider co-investment roles as part of larger fundraises.
Like us, you are ambitious and passionate about building a great team and product. You are looking for an investor that will play a consistent and collaborative role.
We prefer to assume board positions and remain actively involved in the companies we fund.
The flood of customer inquiries in the past months has stress-tested even the most advanced customer support organizations. To adapt tackle these problems head-on, customer support leaders are turning to next-gen technologies. This is an examination of how the healthcare crisis has accelerated the shift towards innovative customer service solutions.
We’re thrilled to announce today that we are leading UJET’s $55 million financing round. UJET’s cloud-native customer support software helps companies across all industries transform how they deliver multichannel support to customers in need.
We are excited to announce today that we are leading Series E financing in Contentful. We have known Contentful for more than six years now and this is Sapphire Ventures’ second investment in the company after having led the Series D financing round in 2018.